Home Page Service Recipients Consumer Protection in E.U.

Consumer Protection in E.U.


The aim of Article 21 of the Services Directive is to give assistance to recipients of services (consumers and business).

Ιnformation to be provided to recipients of services includes:

  • general information on the requirements applicable in other member states to access to, and exercise of, service activities, in particular those relating to consumer protection;
  • general information on the means or redress available in the case of dispute between a provider and a recipient;
  • contact details of associations or organizations, including the European Consumer Centers Network, from which providers or recipients may obtain practical assistance.

Below you can find a list of the names and the contact details of bodies designated for purposes of Article 21 of the Services Directive.


Contact details of bodies designated to assist service recipients
for the purposes of Article 21 of the Services Directive

Member
State
Body designated
(for providing information to consumers)
Body designated
(for providing information to businesses)
AustriaEuropäisches Verbraucherzentrum Österreich
(European Consumer Centre Austria)
Mariahilfer Straße 81
A-1060 Wien
Tel: 0043 1 588 77-334 or 342
Fax: 0043 1 588 77-71
E-mail: info@europakonsument.at
http://www.europakonsument.at
Wirtschaftskammer Österreich
(Austrian Federal Economic Chamber)
Wiedner Hauptstraίe 63
A-1045 Wien
Tel: +43 (0) 5 90 900 - 4356
Fax: +43 (0) 5 90 900 - 114356
E-mail: euroinfo@wko.at|
http://wko.at/eu
BelgiumSPF Economie, PME, Classes moyennes et Energie
(DG Contrôle et Médiation - Coopération internationale)
WTC III, Boulevard Simon Bolivar, 30
1000 Bruxelles
Tel. : +32 (0) 800 120 33
Fax : +32 (0) 800 120 33
E-mail:consumer21services@economie.fgov.be
http://economie.fgov.be/
SPF Economie, PME, Classes moyennes et Energie
(DG Contrôle et Médiation - Coopération internationale)
WTC III, Boulevard Simon Bolivar, 30
1000 Bruxelles
Tιl. : +32 (0) 800 120 33
Fax : +32 (0) 800 120 33
E-mail: business21services@economie.fgov.be
http://economie.fgov.be/
BulgariaPoint of Single Contact in cooperation with the European
Consumer Centre
(European Consumer Centre – Bulgaria)
14 Bacho Kiro Str.
1000 Sofia
Tel: +359 2 986 7672
Fax: +359 2 987 5508
E-mail: ecc.bulgaria@kzp.bg
http://ecc.kzp.bg/
Point of Single Contact
Postal address:
Tel.:
Fax:
E-Mail:
Web-address:
CyprusEuropean Consumer Centre (Cyprus) (ECC-Net)
6, Andrea Araouzou str.
1421 Nicosia, Cyprus
Tel.:+ 357 22 867167
Fax: + 357 22 375120
E-mail: ecccyprus@mcit.gov.cy
http://www.ecccyprus.org/
Point of Single Contact Cyprus
(Ministry of Energy, Commerce, Industry and Tourism)
13-15, Andrea Araouzou street
1421 Nicosia, Cyprus
Tel.: + 357 22 409345
Fax: + 357 22 409432
E-mail: psccyprus@mcit.gov.cy
http://www.businessincyprus.gov.cy
Czech
Republic
Points of Single Contact
(Ministry of Industry and Trade)
Politických vězňů 20
112 49 Prague 1
Tel: +420 224 852 421
Fax: +420 224 853 079
E-mail: sluzby@mpo.cz
http://www.mpo.cz
Points of Single Contact
(Ministry of Industry and Trade)
Politických vězňů 20
112 49 Prague 1
tel.: +420 224 852 421
Fax: +420 224 8153 079
E-mail: sluzby@mpo.cz
http://www.mpo.cz
DenmarkForbruger Europa (ECC-Net)
Amagerfζlledvej 56
2300 København S
Tel: +45 32 66 90 00
Fax: +45 32 66 91 00
E-mail: info@forbrugereuropa.dk
http://www.forbrugereuropa.dk
Point of Single Contact
(Danish enterprise and construction authority)
Langelinje Alle 17
2100. Copenhagen Ø
Tel: +45 35 66 000
E-mail: BusinessInDenmark@ebst.dk
http://www.businessindenmark.dk
EstoniaEuropean Consumer Centre Estonia (ECC-Net)
Euroopa Liidu Tarbija Noustamiskeskus
Kiriku 4
15071 Tallinn
Tel: +372/6201 708
Fax +372/6201 701
E-mail: consumer@consumer.ee
http://www.consumer.ee/
Ministry of Economic Affairs and Communications
Harju 11,
15072 Tallinn
Tel: +372 6256 489
Fax: +372 6256 404
E-mail: SFD@mkm.ee
http://www.mkm.ee
FinlandConsumer Agency
Haapaniemenkatu 4, Box 5
00531 Helsinki
Tel: +358 10 605 7198
Fax: +358 9 876 4398
E-mail: palveludirektiivi@kuluttajavirasto.fi
http://www.kuluttajavirasto.fi
Point of Single Contact
(Consumer Agency)
Haapaniemenkatu 4, Box 5
00531 Helsinki
Tel: +358 10 605 7198
Fax: +358 9 876 4398
E-mail: palveludirektiivi@kuluttajavirasto.fi http://www.eugo.fi
FranceCentre Européen des Consommateurs France
European Consumer Centre France (ECC-Net)
c/o Zentrum für Europäïschen Verbraucherschutz e.V. / Centre Européen de la Consommation

Bahnhofsplatz 3
77694 Kehl
Tel: +49 7851 991 48 0
Fax: +49 7851 991 48 11
E-mail: CEC-Services@euroinfo-kehl.eu http://www.cec-zev.eu
Enterprise Europe Network Paris Ile-de-France Centre (PIC²) Paris
Chamber of commerce and industry (CCIP)
Centre d'information européenne
27 avenue de Friedland
75382 Paris Cedex O8
Tel : +33 1 55 65 73 13
Fax : + 33 1 55 65 73 06
E-mail: europeccip@pic2europe.fr
http://www.pic2europe.fr/
GermanyBundesamt fόr Verbraucherschutz und
Lebensmittelsicherheit (Federal Office of Consumer
Protection and Food Safety)
Mauerstr. 39-42
10117 Berlin
Tel: +49 18444 00221
E-mail: verbraucher@portal21.de
http://www.portal21.de
Germany Trade & Invest - Gesellschaft fόr Auίenwirtschaft und
Standortmarketing mbH (Cologne Office (Trade))
Agrippastraίe 87-93
50676 Cologne
Tel: +49 221 2057-0
Fax: +49 221 2057-212
E-mail: unternehmer@portal21.de
http://www.portal21.de
Headquarters Berlin: http://www.gtai.com
GreeceEuropean Consumer Centre Hellas (ECC-Net)
Kaniggos Square
101 81, Athens
Tel:+30 210 3847106
Fax: +30 210 3847106
E-mail: director_eccgr@efpolis.gr
http://www.eccefpolis.gr/
National Documentation Centre (Enterprise Europe Network-
Hellas)
48 Vas. Constantinou
116 35, Athens
Tel: +30 210 7273921
Fax: +30 210 7246824
E-mail: akarah@ekt.gr
http://www.ekt.gr
http://www.enterprise-hellas.gr
HungaryEuropean Consumer Centre Hungary (ECC-Net)
1012 Budapest, Logodi u. 22-24
Tel: 36 1 473 0338
Fax: 36 1 331 7386
E-mail: info@efk.hu
http://www.efk.hu
Enterprise Europe Network
ITD Hungary Zrt.
1061 Budapest, Andrássy út 12.
Tel: 36 1 472 8100
Fax: 36 1 472 8101
E-mail: info@itd.hu
http://www.itd.hu
IcelandNeytendastofa (Consumer Agency)
Borgartúni 21
105 Reykjavík
Tel: + 354 – 510 11 00
Fax: + 354 – 510 11 01
E-mail: postur@neytendastofa.is
http://www.neytendastofa.is
Efnahags- og viðskiptaráðuneytið (Ministry of Economic Affairs)
Skuggasundi 3
150 Reykjavík
Tel: + 354 – 545 8800
Fax: + 354 – 511 1161
E-mail: postur@evr.is
http://www.evr.is
IrelandEuropean Consumer Centre Ireland (ECC-Net)
MACRO Centre
1 Green Street
Dublin 7
Tel: + 353 (0)1 8797647
Fax: +353 1 8734328
E-mail: info@eccireland.ie
http://www.eccireland.ie
Galway Chamber of Commerce
Commerce House
Merchant's Road
Galway
Tel: +353 (0)91 563536
Fax: +353 (0)91 561963
http://www.galwaychamber.com
ItalyECC-Net Italy
Via G.M. Lancisi, 31 A - 00161 Rome
Tel: +39 (0)6 44238090
Fax: +39 (0)6 44118348
E-mail: info@ecc-netitalia.it
http://www.ecc-netitalia.it
Unioncamere (Chambers of Commerce) trough points of single
contacts:
Sallustio 21
00187 Roma-
Tel: +39 06-4704218
Fax:+39 06.4704240
http://www.impresainungiorno.gov.it
LatviaEuropean Consumer Centre Latvia ECC-Net (ECC Latvia)
157 Kr.Valdemara Street, Room 228, Riga, LV-1013, Latvia
Tel: +371 6738 86 25
Fax: +371 6738 86 25
E-mail: info@ecclatvia.lv
http://www.ecclatvia.lv
Investment and Development Agency of Latvia
2 Perses Street, Riga, LV-1442, Latvia
Tel: +371 6703 94 30
Fax: +371 6703 94 31
E-mail: een@liaa.gov.lv
http://www.liaa.gov.lv
LiechtensteinAmt fόr Handel und Transport
(Fachbereich Konsumentenschutz,
Urheberrecht und unlauterer Wettbewerb)
Postfach 684
9490 Vaduz
Liechtenstein
Tel: (+423) 236 69 04
Fax: (+423) 236 69 07
E-mail:info@aht.llv.li
http://www.llv.li/llv-aht-home.htm
Einheitlicher Ansprechpartner/ Point of Single Contact
(Amt für Volkswirtschaft / Office for Economic Affairs)

Poststrasse 1 / Haus der Wirtschaft
FL-9494 Schaan
Tel.: +423 236 68 71
Fax: +423 236 68 89
E-mail: info@avw.llv.li
http://www.eu-go.li/
LithuaniaEuropos vartotoju centras (ECC-Net)
European Consumer Centre in Lithuania
Odminiu g. 12,
LT-01122 Vilnius
Tel.: +370 52650368
Fax: +370 52623123
E-mail: info@ecc.lt
http://www.ecc.lt/
Public Institution Enterprise Lithuania
Point of Single Contact for Services and Products
A. Goštauto St. 40A, LT-01112 Vilnius, Lithuania
Telephone +370 5 219 4342
Fax + 370 5 204 5808
E-mail: pgkc@enterpriselithuania.com http://www.businessgateway.lt

Europos vartotoju centras (ECC-Net)
European Consumer Centre in Lithuania
Odminiu g. 12,
LT-01122 Vilnius
Tel.: +370 52650368
Fax: +370 52623123
E-mail: info@ecc.lt
http://www.ecc.lt/
LuxembourgEuropean Consumer Centre Luxembourg (ECC-Net)
55 rue des Bruyeres
L-1274 Howald
Tel: +352 26 84 64-1
Fax: +352 26 84 57 61
E-mail: info@cecluxembourg.lu
http://www.cecluxembourg.lu/
Entreprise Europe Network
Chambre des Mιtiers Luxembourg
2, Circuit de la Foire Internationale
Luxembourg-Kirchberg
BP 1604 · L-1016 Luxembourg
Tel: + 352 42 67 67 -1
Fax: + 352 42 67 87
E-mail: contact@cdm.lu
http://www.eicluxembourg.lu/

Espace Entreprises de la Chambre de Commerce de Luxembourg
“Guichet unique”
7, rue Alcide de Gasperi
Luxembourg - Kirchberg
Tel: +352 42 39 39 – 330
Fax: +352 42 39 39 – 824
E-mail: entreprises@cc.lu
http://www.cc.lu/
MaltaEuropean Consumer Centre (MALTA) (ECC-Net)
47 A, South Street,
Valletta VLT 1101
Tel: +356 2122 1901
Fax: +356 2122 1902
E-mail: ecc.malta@gov.mt
http://www.eccnetmalta.gov.mt
Malta Enterprise, Enterprise Centre, Industrial Estate
San Gwann
SGN3000
Malta
Tel 00356 25423218
Fax 00356 25423401
E-mail: info@maltaenterprise.com
NorwayThe European Consumer Centre (ECC-Net)
Forbruker Europa
P.O. Box 4594 Nydalen
0404 Oslo
Tel: +47 23 400 500
Fax: +47 23 400 501
E-mail: post@forbrukereuropa.no
http://www.forbrukereuropa.no
Enterprise Europe Network
Innovation Norway
Po. box 448 - Sentrum
N-0104 Oslo Norway
Tel. +47 22 00 29 50
Fax +47 22 00 25 01
E-mail: bedriftieu@innovasjonnorge.no
http://www.bedriftieu.no/
PolandPoint of Single Contact
Ministry of Economy
Plac Trzech Krzyży 3/5
00-507 Warszawa
Tel: (+48) 22 693 50 00
E-mail:epk@mg.gov.pl
http://www.eu-go.gov.pl
Point of Single Contact
Ministry of Economy
Plac Trzech Krzyży 3/5
00-507 Warszawa
Tel: (+48) 22 693 50 00
E-mail:epk@mg.gov.pl
http://www.eu-go.gov.pl
PortugalCentro Europeu do Consumidor (European Consumer Centre
ECC-Net)
Praça Duque de Saldanha, 31 – 1º
1069-013 Lisboa
Tel: 00351 213564750
Fax: 00351 213564719
E-mail: euroconsumo@dg.consumidor.pt
http://cec.consumidor.pt
Instituto de Apoio às Pequenas e Médias Empresas e à Inovação– IAPMEI
(Institute of Support to Small and Medium Enterprises and
Innovation)
Estrada do Paço do Lumiar, Campus Lumiar – Ed. A
1649-038 Lisboa
Tel: 00351 213 836 000
Fax: 00351 213 836 283
E-mail: info@iapmei.pt
http://www.iapmei.pt/
RomaniaEuropean Consumer Centre Romania (ECC-Net)
Bd. Nicolae Balcescu nr. 32-34, etaj 4, ap. 16, Sector 1,
Bucharest, RO-010055,
Tel: +40-(21)-315.71.49
Fax: +40-(21)-311.02.42
E-mail: office@eccromania.ro
http://www.eccromania.ro
Name of designated body
SlovakiaEuropean Consumer Centre Slovakia (ECC-Net)
Mierová 19
SK-827 15 Bratislava 212
Tel: +421/2/4854 2016
Fax: +421/2/4854 1627
E-mail: ecc@economy.gov.sk
http://www.economy.gov.sk http://www.mhsr.sk
Ministry of Economy of the Slovak Republic
Mierová 19
SK-827 15 Bratislava 212
Tel:
Fax: +421/2/4854 3818
E-mail: services21@economy.gov.sk
http://www.economy.gov.sk
http://www.mhsr.sk
SloveniaEvropski potrošniški center
(European Consumer Centre Slovenia (ECC-Net))
Frankopanska 5
1000 Ljubljana
Tel.: +386 1 432 30 35, Fax: +386 1 433 33 71
E-mail: epc@epc.si
http://www.epc.si./
Obrtno-podjetniška zbornica Slovenije (Chamber of craft and small business)
Celovška 71 p.p. 2350
1000 Ljubljana
Tel.: +386 1 583 05 09
Fax: +386 1 583 08 30
E-mail: info@ozs.si
http://www.ozs.si/

Gospodarska zbornica Slovenije (Chamber of commerce and
industry)
Dimičeva 13
1504 Ljubljana
Tel.: +386 1 5898 000
Fax: 386 1 58 98 100] E-mail: info@gzs.si
http://www.gzs.si/eng
SpainEuropean Consumer Centre (Spain) (ECC-Net)
Instituto Nacional de Consumo
C/ Principe de Vergara, 54
28006, Madrid
Tel: +34 91 822 45 55
Fax: +34/ 91 822 45 62
E-mail: cec@consumo-inc.es
http://cec.consumo-inc.es/
Ministerio de Industria, Turismo y Comercio
Dirección General de Política de la PYME
Pº de la Castellana, 160 - planta 12
28046 Madrid
Tel: +34 900 19 00 92
Fax: +34 91 349 47 76
E-mail: infopyme@mityc.es
http://www.ipyme.org/en-US/Paginas/Home.aspx
SwedenThe Swedish Consumer Agency (ECC-Net)
Konsument Europa
Konsumentverket
Lagergrens Gata 8
Box 48
SE-651 02 Karlstad
Tel: +46 (0)54 - 19 41 50
Fax: +46 (0)54 - 19 41 59:
E-mail: info@konsumenteuropa.se
http://www.konsumenteuropa.se/
The National Board of Trade
Drottninggatan 89
Box 6803
113 86 Stockholm
Tel: +46-8-690 48 00
Fax: +46-8-30 67 59
E-mail: kommerskollegium@kommers.se
http://www.kommers.se/
The NetherlandsThe Consumer Authority
Consumentenautoriteit (BackOffice Consumentenautoriteit)
Wijnhaven 24
Postbus 16759
2500 BT DEN HAAG
Tel: +31 (0)70 330 59 81
Fax: +31 (0)70 330 59 89
E-mail: backoffice_ca@consumentenautoriteit.nl
http://www.consumentenautoriteit.nl/
Antwoord voor bedrijven ("Dutch Point of Single Contact")
Ministerie van Economische Zaken Projectdirectie Eerste Lijn voor Bedrijven
Postbus 20101
2500 EC Den Haag
Tel: +31 70 3798989
http://www.answersforbusiness.nl
United KingdomThe European Consumer Centre for Services
Trading Standards Institute (TSI)
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
Tel: +44 (0)845 608 9494
E-mail: eccs@tsi.org.uk
http://www.ukecc-services.net
Point of Single Contact: Business Link
Department for Business, Innovation and Skills
1 Victoria Street London
SW1H 0ET
Tel: +44 0845 600 9 006
E-mail: psc@bis.gsi.gov.uk
http://www.businesslink.gov.uk






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