Consumer Protection Service
The main objective of the Consumer Protection Service is the protection of the consumers’ health, safety and economic interests, by creating a competitive environment throughout the domestic market.
This is achieved through effective enforcement and redress, improving monitoring of consumer markets and better informing and educating consumers.
In addition to the above, the Service established the needed legal framework in order to safeguard consumers’ interests. In the meantime, the Service monitors the developments in Europe with regard to consumer affairs.
In order to achieve the above objectives the Service:
- enhances and promotes the campaign on the Price Observatories on the retail prices of everyday use products and fuel products offered to them;
- provides information to consumers;
- integrates consumer protection issues into other policy areas, mainly into education;
- cooperates with national consumer organizations / associations and other social partners;
- participates in various European programmes and committees which promote innovative measures for consumer protection and information;
- cooperates with the three relevant Directorate Generals of the European Commission (D.G. Competition, D.G. Health and Consumer Protection and D.G. Internal Market).
In addition to the above, the Service operates a toll free telephone line (1429), through which the consumers can receive information with regard to their rights and submit complaints for further investigation.
In the event of a dispute between the service provider and the consumer, the latter may refer to the Service for advice, but it should be mentioned that in general the bodies responsible for solving problems of this nature, if not solved with friendly mechanisms, are the District Courts. Please note that the Service has established an out-of-court settlement of consumer disputes with arbitration procedures mechanism (Alternative Dispute Resolution Mechanism – ADR). This mechanism is dealing with consumer to business disputes that are a result of a purchase of goods or provision of services, the cost of which is not exceeding €3000 (excluding possible further expenses and interest rates).
Finally, consumers may apply to the two national consumer organizations for assistance. These are:
The Cyprus Consumers Association
8 Acropolis Avenue, Office 302, 2006 Strovolos
P.O. Box 24874, 1304 Nicosia
Tel: 700 00 700, +357 22 516112
Fax: +357 22 516118
Website: www.cyprusconsumers.org.cy , https://el-gr.facebook.com/CyprusConsumersAssociation
The Cyprus Consumers Union and Quality of Life
56th Stavrou Avenue, Kariatis Center, Block A2, Apt. 107, 2035 Strovolos, Nicosia
P.O. Box 16033, 2085 Strovolos
Tel: +357 22313 111
Fax: +357 22463 077
Cyprus SOLVIT Centre
The Cyprus SOLVIT Centre forms part of a European Network of similar Centers, which are based at all Member States of the European Union as well as Norway, Iceland and Liechtenstein.
SOLVIT is an on-line problem-solving network in which EU Member States work together to solve problems caused by the misapplication of Internal Market law by public authorities. SOLVIT can help in problems of a cross border nature, caused by the incorrect application of EU rules, involving a public authority at national, regional or local level. SOLVIT cannot help in situations where judicial procedures are already underway, in business-to-business problems and in consumer to business problems.
You can read more about SOLVIT’s policy areas and contact details under SOLVIT´s website.